90 Day Return Policy. We accept returns within 90 days of original ship date as long as the item is in the original sealed product box, unopened, and undamaged. Shipping costs are non-refundable for change of mind returns. We may elect to not accept or authorize return of products that are not in their unopened, original packaging, or have been altered or modified with third-party or aftermarket parts or components.
Once the product has been returned to us and has been ascertained to be complete (including the “original sealed” product box, with the unit in its original packing materials) and undamaged. Your purchase price, less shipping and handling, will be refunded to you. We do not refund any shipping costs. Note that if the product is defective, you may either request a refund, repair or an exchange per JUPITER BIKE Two-Year Limited Warranty. In this case, JUPITER BIKE will cover the shipping costs to the customer, not to us.Returns, Refunds and Restocking Fees. Jupiter Bike believes in the quality of its products and wants you to shop with confidence. Please read the following carefully to understand our returns and restocking fee policy applicable to all components, accessories and ebikes sold by Jupiter Bike.
Returns of New and Unused Items Within 30 Days of Receipt. We allow you to return any item in new and unused condition within 30 days of receipt for a full refund with no restocking fee, less shipping charges. For all returns, return shipping charges are the responsibility of the recipient, unless we made a shipping error. We will issue a refund using the same payment method you used originally.
Returns of New and Unused Items Outside the 30-Day Window. If you wish to make a return outside of the 30-day window, and if the item to be returned is in new condition, you may return the item subject to the return shipping charges and a restocking fee in the amount of twenty percent (20%) of the purchase price.
Return Shipping Costs. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return.
Returns Mechanics, COD and Timing. Please contact a member of our customer support team using the "Contact Us" information below in Section 28. We will notify you at the email address on file when we process your return. A return authorization number is required to make a return. Most refunds show up to your payment card or payment account within 72 hours of processing (or on your next paper statement). Jupiter Bike does not accept shipments sent cash on delivery (COD).
Refused Shipments – Flat Fee. If you refuse delivery of an order that you asked us to ship to you, we reserve the right to charge a flat fee of $75 per ebike to partially cover our shipping costs. We cannot change, intercept, or cancel orders that have already shipped. If you refuse delivery, we will treat your order as a return if it arrives back to us and issue a refund for the purchase price via your original payment method, less $75.
Battery Returns. Due to return shipping carrier restrictions, battery purchases are non-returnable. High-capacity lithium-ion battery shipping restrictions prohibit consumer's ability to return batteries via shipping carriers.